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The following terms and conditions apply in relation to your purchase from the RB Patel online store (“Products”). By browsing and (where applicable) purchasing from the RB Patel Online you agree to be bound by these terms and conditions, our website terms and conditions and any additional terms and conditions presented during the purchasing process.

1. Application of terms and conditions

1.1 In these terms and conditions, reference to “we” and “us” means RB Patel Group Limited trading as RB Patel and “our” has a corresponding meaning.

1.2 “You” means you our customer under these terms and conditions and “your” has a corresponding meaning.

2. Purchasing

2.1 While RB Patel has endeavoured to ensure that the information provided on the RB Patel Online store is free from error, we do not warrant its accuracy, adequacy or completeness, and to the extent permitted by law we shall not be responsible or liable for any error in, or omission from, the information provided on the RB Patel Online store. We reserve the right to make changes to the information provided on the RB Patel online store at any time and without notice.

2.2 Your placement of an order via the RB Patel online store is an offer to purchase our Products in accordance with these terms and conditions. We may accept your order by processing your payment and shipping/ delivering the Product, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the confirmation has been provided through email.
The minimum order value is $100.00. This excludes the delivery fee. RB Patel online will not accept an order which is below the minimum order value.
If any credit transaction is discovered to be fraudulent, RB Patel online will proceed with investigation to analyse the occurrence and facilitates to debit your account. This process will depend on the nature of the transaction.

2.3 To make a purchase from the RB Patel online store on your own behalf:

i. You must be 18 years of age or over,
ii. You must be either purchasing on your own behalf or authorised to purchase on behalf of another person.

2.4 If you are purchasing on behalf of a company, association, partnership or other such entity (“Entity”):

a. you must be authorised to agree to these terms and conditions on behalf of the Entity;
b. you must be authorised by the Entity to make the purchase;
c. you must be authorised to use the Entity’s credit card used to make the purchase; and
d. references in these terms and conditions to “you” include the Entity (as defined above).

2.5 By purchasing from the RB Patel Online store, you warrant that you meet the relevant conditions set out in clauses 2.3 and 2.4 above.

2.6 When making a purchase from the RB Patel Online store, you must provide all required information (as specified in the form) or we might not be able to process your order.

2.7 At our discretion, you may not be able to proceed with any purchase on the RB Patel Online store which exceeds our current limits on volume or total value.

2.8 All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the RB Patel Online store.

2.9 Goods in your Order are charged at the purchase price published at the time you submit your Order, and that appears on the Order confirmation, except:
i. if a Good is out of stock, in which case you won’t be charged for that Good;
ii. if you modify your Order, in which case all prices will update to the then-current prices.
iii. online product pricing may differ from in-store pricing.

2.9 Where Products are listed on RB Patel Online store with an incorrect price or with incorrect information, we reserve the right to cancel your order for those Products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order, refund will be free of any additional charges.

2.10 Although we endeavour to accurately display and describe the colours of the Products, we do not guarantee the colour of any product delivered to you will exactly match the colour of any image of that Product on the RB Patel Online store (as the colours displayed on your computer system or in printed form will vary).

3. Price of Products and Payment

3.1 The price payable for Products ordered by you shall be the price displayed on the RB Patel Online store at the time your order is submitted (subject to clause 2.9 above), together with the applicable delivery charges. Unless expressly stated otherwise, all prices displayed on RB Patel Online store are stated and payable in Fijian dollars and include VAT (Value Added Tax- 9%). All international purchases will be charged to your credit card at the exchange rate applicable at the time of purchase.

3.2 Products displayed on RB Patel Online store, and their prices, are subject to change without notice.

4. Delivery & Title

4.1 When placing the order, please state the name of the recipient, contact number and the physical delivery address. Your nominated authorized recipient has to show our “CODE” and be at the delivery address to receive the goods. The recipient has to show his/her Voter Registration, FNPF or Driver’s License card and sign on the receipt to acknowledge that the goods are received as per the order.

4.2 RB Patel online will deliver the Goods to you during supermarket hours from Monday to Sunday between 9am – 5pm. If there are any delays which are beyond our control, then we will try to inform you as soon as possible.

4.3 We will endeavour to dispatch your order within 5 business days once we have confirmed that we have accepted your order and received all amounts payable for your order.

4.4If we are unable to dispatch your order or have your order ready for pick up within this time frame we will endeavor to contact you and advise you of the expected dispatch or pick up date. We will endeavor to provide you with email confirmation of dispatch or pickup within 3 working days of dispatch or pickup.

4.5 Although we will endeavor to meet delivery timeframes where possible, all delivery or pickup timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery or pickup.

4.6 If there’s no one at the Delivery Address or no one of appropriate age to receive and sign for the Order when the Goods are delivered, the Goods won’t be left at the Delivery Address. We’ll endeavour to contact you and may charge an additional delivery fee. A cancellation fee may also apply.
4.7 For delivery, service provider’s delivery terms and conditions apply.

i. After 1st unsuccessful attempt to deliver your order we will charge additional cost of resending. Cost will vary depending on time and day.
ii. If the wrong delivery address is provided you have to bear all additional charges to get it delivered to the correct destination.

4.8 Delivery costs will be added to the total order cost, depending on the delivery location as follows:

Within City / Town Limit (5km boundary) $15.00 VIP
Outside City / Town Limit (10km boundary) $25.00 VIP

These rates may vary from time to time and are subject to change without any notice.

4.8 The above mentioned clause (4.7) does not apply where you opt to pick up the items from the nominated stores.

4.9 Delivery of goods will be done within Viti Levu and Vanua Levu (5-10 km boundary only).

4.10 Pick up of goods by recipients must be done within 3 days from the date of sale and arrangements must be made if longer period is required for storage which may incur additional charges.

4.11 Title to, and risk for, each Product you order from the RB Patel Online shop passes to you when the Product is delivered to you.

4.13 Where you believe that incorrect Products have been delivered, you must contact us with any such claim within 5 days of delivery and you must provide us with a reasonable opportunity to investigate that claim.

5. Warranty & Return Policy

5.1Upon receiving the goods, it is your responsibility to check the goods properly for any visible defects and to exercise due diligence in checking the goods upon delivery.

5.2If you discover any defect in your product, you may return the item in new condition within 5 days of delivery for a replacement. If a replacement is not available we may at our sole discretion provide a refund. You will be notified by email of the status of the replacement.

5.3 For defects in perishable goods or produce, you must return the items within twenty four (24) hours of delivery.

5.4 For any return of electrical appliances due to faults then the Manufacturer’s warranty applies.

5.5 Replacements or refunds do not cover faults arising from:
i.  Normal wear and tear
ii. Changes to the original item
iii. Damage caused by perfume, hairspray, chlorine, water or other agents
iv. Damages to the goods caused by you or any other person, either deliberately or accidental.

5.6 For any claim to be made the item must be sent to the RB Patel store from where the goods were dispatched.

5.7 When returning your defective goods, please ensure you have the original copy of your receipt and reference number.

5.8 Goods returned can only be exchanged for same or like products. You are not entitled to reimbursement in cash or any monies over-the-counter. RB Patel may exercise its sole discretion to credit the refund amount on your credit card.

6. Change or Cancellation of an Order

6.1If you wish to change or cancel an order, contact us during business hours between 8am to 5pm Fiji Time, from Monday to Friday on (679) 339 1899 or email info@rbpatel.com.fj. Orders can be changed or cancelled within 24hours of receipt of confirmation.

 7. Security & User Conduct

7.1You are responsible for all of your activity in connection with accessing the Website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the Website.

7.2 You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain personal data from any Website user.

7.3 Ordering from our online store is a completely encrypted, secure process using secure socket layer (SSL) technology. This is one of the safest ways to transmit your information over the internet as all your information is encrypted during transmission.

7.4 RB Patel is committed to protecting your privacy. We do collect information from you to process your orders. You are rest assured that we do not sell, rent or otherwise trade your personal information to any third party.

8. General

8.1 We reserve the right to change these terms and conditions from time to time by publishing the changed terms on the RB Patel Online store. When revised terms and conditions are published on the RB Patel Online store, all orders submitted by you after the revised terms and conditions are published shall be subject to the terms and conditions as revised.

8.2 If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.

8.3 We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.

8.4 You shall be solely responsible for obtaining any necessary permits under (and for compliance with) all legislation, regulations, by-laws and rules that apply to the use of any Products you purchase from us.

8.5 We reserve the right, without notice and in our sole and absolute discretion, to discontinue, suspend or terminate any service offered by or through this Website as well as this Website at any time.

8.6 These terms and conditions (and any orders to/from the RB Patel Online store) shall be governed by the laws of Fiji Islands and the courts of Fiji Islands shall have exclusive jurisdiction to hear and determine any dispute arising in relation to these terms and conditions (and any orders from the RB Patel Online store).

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